Terms & Conditions

Effective date: June 17, 2026  ·  Last updated: June 20, 2026

By signing up for, accessing, or using services provided by Scoopie LLC ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). These Terms are a legally binding agreement between you and Scoopie LLC, a Utah limited liability company.

1. Acceptance of Terms

By signing up for, accessing, or using services provided by Scoopie LLC, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services. These Terms constitute a legally binding agreement between you and Scoopie LLC, a Utah limited liability company operating in the State of Utah.

2. Services Description

2.1 Service Offerings

Scoopie LLC provides pet waste removal services ("Services") at residential properties in Utah County and Salt Lake County, Utah. Recurring plans (weekly and bi-weekly) are available throughout Utah County. In Salt Lake County, we currently offer one-time clean-ups only. Services include:

a) Minimum Plan

• Bi-weekly pet waste removal from Customer's property
• Full perimeter cleanup using the Double-Walk Grid Method
• Waste haul-away and proper disposal
• Coverage for up to 2 dogs
• Up to 0.25 acres
• Gate security photo documentation
• Text notifications before arrival
• Equipment sanitization between properties
• Initial deep clean service
• Service completion confirmation
• Lifetime Price Lock Guarantee (first 50 customers only — see Section 19)

b) Standard Plan

• Weekly pet waste removal from Customer's property
• Full perimeter cleanup using the Double-Walk Grid Method
• Waste haul-away and proper disposal
• Coverage for up to 2 dogs; up to 0.5 acres
• Text notifications before arrival; gate security photo documentation; service completion confirmation
• Pet health monitoring and alerts
• Wysiwash sanitizer and deodorizer application (bi-weekly)
• Equipment sanitization between properties
• Welcome pack (branded bag, treats, toy); initial deep clean service
• Lifetime Price Lock Guarantee (first 50 customers only — see Section 19)
• 30-Day Money Back Guarantee · 24-Hour Re-Scoop Promise

c) Standard Plus Plan (Annual)

• All Standard Plan features
• Annual Microbiome Analysis
• Two (2) emergency party-prep cleanups per year
• Monthly pet health reports; priority scheduling; direct technician contact line
• Scoopie Boxes (quarterly)
• Lifetime Price Lock Guarantee (first 50 customers get a permanent lock; after 50, Standard Plus gets the standard price lock — see Section 19)

2.2 Service Limitations

Services are limited to:

• Residential properties only (commercial properties require a separate agreement)
• Dog waste only (we do not remove waste from other animals)
• Accessible outdoor areas where our technicians can safely operate
• Properties within our designated service areas

Recurring plans are available in Utah County only. Salt Lake County properties are eligible for one-time clean-ups, which can be quoted on request.

3. Customer Responsibilities

3.1 Property Access

Customer agrees to: provide safe, unobstructed access to the service area during scheduled service days; provide gate codes, keys, or unlock gates as agreed; keep pathways to the service area clear and accessible; notify Company of any changes to access procedures at least 24 hours in advance; and maintain gate locks and latches in working condition.

3.2 Pet Safety

Customer agrees to:

• Secure all dogs inside the home or in a separate area away from the service area when technicians arrive. If your dog(s) are friendly with no bite history, they may be out with the technicians.
• Respond to Company's "on the way" text notifications (Standard and Standard Plus plans) to ensure pets are secured.
• Inform Company in writing of any aggressive, reactive, or potentially dangerous dogs on the property.
• Take full responsibility for any injuries caused by Customer's pets to Company technicians.

3.3 Property Conditions

Customer agrees to inform Company of any hazards on the property (holes, sprinkler heads, electric fences, etc.); notify Company of any recent pesticide, fertilizer, or chemical treatments on the lawn; ensure the yard is free of excessive debris that would prevent safe waste removal; and inform Company of any construction, landscaping, or renovations affecting the service area.

3.4 Accurate Information

Customer agrees to provide an accurate property address and contact information; an accurate count of dogs and yard size; timely updates if the number of dogs or property conditions change; valid payment information; and access to an outdoor water supply and electrical outlets (if needed for service).

3.5 Utilities Usage

Customer grants Company permission to use the outdoor water supply for Wysiwash sanitization treatments and equipment cleaning, and to use outdoor electrical outlets if needed for service equipment. Company will use utilities reasonably and only as necessary to perform Services. Customer acknowledges that water and electricity usage is minimal (typically less than 10–15 gallons of water per visit and minimal electrical usage). Customer is responsible for the cost of water and electricity used during service; estimated utility costs are typically less than $1–$2 per month and are factored into the overall value of professional service.

3.6 Lawn and Yard Maintenance Requirements

Customer agrees to maintain grass and vegetation at a reasonable height to allow for effective waste removal. Grass height should not exceed 6 inches in areas where dogs regularly eliminate waste, and Customer should keep weeds, brush, and overgrown vegetation trimmed in those areas. Company will make reasonable efforts to locate and remove waste in overgrown areas, but effectiveness is significantly reduced when grass or weeds exceed 6 inches. Customer acknowledges that tall grass, dense weeds, and unmaintained vegetation may conceal waste and make complete removal impossible.

The 24-Hour Re-Scoop Promise does not apply to waste missed in areas with grass or weeds exceeding 6 inches in height, or areas with dense, unmaintained vegetation. If Customer's yard consistently has overgrown areas preventing effective service, Company reserves the right to notify Customer and request maintenance within 7 days, adjust the service schedule to allow for lawn maintenance, or discontinue service if yard conditions remain unsuitable after notification. Company will notify Customer via text or email with photos if yard conditions are preventing effective waste removal.

3.7 Yard Access, Pet Restraint & Missed Visits

Customer responsibility for pet restraint. For the safety of our field technicians, your pets, and your household, any dog that is reactive toward people (for example, a dog that lunges, growls, snaps, or barks aggressively at unfamiliar people) must be secured inside the home or otherwise safely restrained during the entire duration of each scheduled service visit. Friendly, non-reactive dogs are welcome to remain in the yard with our technicians. The Customer is responsible for accurately disclosing whether a dog is human-reactive and for ensuring any reactive dog is secured before the technician arrives. Scoopie will send a reminder text approximately 30 minutes prior to arrival as a courtesy.

Visits we cannot safely complete (access failures). If our technician arrives and cannot safely access or service the yard — including, but not limited to, an unrestrained or loose dog, a reactive dog left in the service area, or a locked or inaccessible gate — the visit will be recorded as a missed access, not as a completed service. Our technician will document the situation with a timestamped photo (for example, of the loose dog or locked gate) in place of the standard completion photo. The Customer will receive a notification that the visit could not be completed and will be offered a return on the next available service day for that area.

Return-trip policy (recurring plans).

• First occurrence (grace): The first missed access within any rolling 6-month period will be addressed at no additional charge. Scoopie will return on the next available route day through your area to complete the service.
• Subsequent occurrences: Each missed access after the first within the same rolling 6-month period may be subject to a flat return-trip fee of $25, which covers travel and scheduling and is charged in addition to the regular service rate. This is a trip charge, not a service penalty.
• Recurring service continuity: A missed access does not cancel or pause your recurring plan. Accumulated waste will be addressed at the next completed visit, which may take additional time. This is normal and is included in your plan.

One-time cleanups. For one-time cleanup appointments, pet restraint is required as a condition of booking. If our technician cannot safely access the yard upon arrival, we will offer a same-day or next-day return once the pet is secured. If the Customer is unable to accommodate a return within 48 hours, a rescheduling or partial-cancellation fee of $25 may apply to cover the reserved appointment slot.

Relationship to the Double Guarantee. Scoopie's Double Guarantee (Section 7) covers the quality and completion of services we are able to perform. It does not apply to visits we are unable to safely complete due to yard access issues, including unrestrained pets. In such cases, the return-trip and rescheduling terms above govern instead of the Guarantee.

Reactive & difficult dogs welcome. Scoopie proudly serves homes with reactive, anxious, or territorial dogs. The restraint requirements above exist solely to keep everyone safe and are not grounds for refusal of service, provided the Customer secures their pet as described.

4. Pricing & Payment Terms

4.1 Service Fees

Current pricing is as follows (subject to change with 30 days' notice for existing customers, except those with a Lifetime Price Lock Guarantee):

• Minimum Plan: $85.00 per month
• Standard Plan: $115.00 per month
• Standard Plus Plan: $1,680.00 per year ($140.00/month equivalent)

Additional fees:

• Additional dogs (3rd, 4th, 5th, etc.): $8.00 per dog per month
• Yard size 0.5–1 acre: additional $35.00 per month
• Yard size over 1 acre: custom quote required
• Extra weekly visit: $35.00 per visit
• One-time cleanup / initial deep clean (if not included): quoted by yard size, number of dogs, and condition; typically $125.00–$220.00
• Pre-party detail cleanup: $75.00
• Post-winter spring cleanup: $95.00

4.2 Billing and Payment

a) Monthly Plans (Minimum, Standard). Billed monthly in advance on the 1st of each month; payment due upon receipt. Accepted methods: credit card, debit card, ACH bank transfer. Automatic recurring billing required.

b) Annual Plan (Standard Plus). Billed annually in advance; full-year payment due upon signup (Standard Plus: $1,680.00). Accepted methods: credit card, debit card, ACH bank transfer, payment plans. Auto-renewal on the anniversary date unless cancelled 30 days prior.

c) Initial Service & Proration (Monthly Plans). Monthly plans bill on the 1st of each month. If you start service mid-month, your first charge is prorated — covering only the days from your start date through the end of that month — and is processed at signup. Beginning on the 1st of the following month, you are billed the full monthly rate on the 1st of each month thereafter. Service begins after payment confirmation. (Annual plans are billed in full at signup and renew on the signup anniversary date.)

4.3 Late Payments

Invoices not paid within 10 days of the due date are considered late. Late payments may result in suspension of service, and service will not resume until the account is current. Company reserves the right to charge a late fee of $15.00 or 1.5% per month (whichever is greater) on overdue balances, as permitted by Utah law. Continued non-payment may result in termination of service and collection action.

4.4 Price Adjustments

Company may adjust pricing with 30 days' written notice to existing customers. Customers with a Lifetime Price Lock Guarantee are exempt from price increases during their active service (see Sections 7.3 and 19). Price adjustments due to changes in property conditions (additional dogs, larger yard) may be implemented immediately upon notification.

5. Service Schedule & Modifications

5.1 Scheduled Service Days

Customer indicates preferred service day(s) at signup, but the actual service day is assigned by Company based on route density, service cluster, and seasonal availability, and may differ from the requested day. Company currently schedules recurring service primarily on weekends year-round, with additional weekday slots offered on a limited, seasonal basis (typically summer); the days and time windows available may vary by area and season. Service is performed on the assigned day(s) during Company's operating hours (typically 10:00 AM until before dusk). Company does not guarantee a specific arrival time and may complete service at any point during the assigned service day; exact arrival varies based on route. Customers receive a text notification approximately 30 minutes prior to arrival (all plans). Customer does not need to be home during service. Company may reassign a Customer's regular service day with advance notice in order to maintain efficient routing.

5.2 Service Modifications

Customer may request service-day changes with 48 hours' notice (subject to availability). Standard Plus customers receive priority for schedule changes. Schedule changes may not be available during peak seasons.

5.3 Service Suspension / Pause

Customers on monthly plans may pause service for vacations, boarding, or other temporary reasons. Pause requests must be submitted at least 48 hours before the scheduled service day; no charges apply during paused periods, and Customer may resume at any time with 24–48 hours' notice. The annual plan (Standard Plus) may pause service, but the annual term is not extended.

5.4 Weather and Service Delays

Company provides all-weather service when safely possible. Service may be delayed or temporarily suspended due to heavy snow accumulation preventing access to waste, severe weather creating unsafe conditions, or natural disasters or emergency declarations. In such events, customers will be notified as soon as possible, service resumes when conditions permit, no charges apply for delayed service weeks, and makeup service is provided when the yard is accessible.

5.5 Seasonal Scheduling

Service days, frequency, and available time windows may change with the season. During winter months, recurring service generally runs on a weekend schedule, and Company may adjust timing or frequency in response to daylight, weather, and route conditions. Company will provide advance notice of any seasonal change to a Customer's regular schedule. A seasonal adjustment is not a service interruption and does not, by itself, entitle Customer to a refund; any paid service that is missed entirely is handled under Sections 5.4 (Weather and Service Delays) and 7 (Guarantees).

6. Cancellation & Refund Policy

6.1 Monthly Plans (Minimum, Standard)

a) Customer Cancellation. Customer may cancel at any time with no cancellation fee. Notice required: email or text to Company at least 7 calendar days before the next scheduled service. Service continues through the end of the current billing period (already paid). No refunds for partial months, except as provided in Section 6.3.

b) Company Cancellation. Company may terminate service with 7 days' written notice for reasons including unsafe working conditions, aggressive or unsecured pets after warnings, non-payment, Customer breach of these Terms, or harassment or abuse of staff.

c) Upon cancellation, Company will provide a final service date, process final billing, remove Customer from auto-billing, and refund any prepaid unused services (pro-rated).

6.2 Annual Plan (Standard Plus)

a) During 30-Day Money Back Period. Annual plan customers may cancel within the first 30 days of signup for a full refund, no questions asked. Customer must request the refund in writing (email or text); refund processed within 14 business days.

b) After 30-Day Money Back Period. Customer is committed to the full annual term; no refunds for early cancellation. Customer may pause service, but the term is not extended. Auto-renewal can be disabled at any time prior to the renewal date.

c) Company Cancellation. Company may terminate annual membership for cause (unsafe conditions, non-payment, breach). A pro-rated refund is provided for unused months if termination is due to Company's failure to perform; no refund if termination is due to Customer breach.

6.3 Refund Processing

All approved refunds are processed within 14 business days, issued to the original payment method. Processing fees (if any) are non-refundable.

7. Guarantees

7.1 30-Day Money Back Guarantee (Standard, Standard Plus only)

Customer may request a full refund within the first 30 days of service. No-questions-asked policy; request must be made in writing. Refund includes all payments made during the first 30 days, and service terminates upon refund. Does not apply to the Minimum plan.

7.2 24-Hour Re-Scoop Promise (Standard, Standard Plus only)

If Company misses any waste during scheduled service, Company will return within 24 hours to re-clean the entire yard at no charge. Customer must notify Company within 24 hours of service completion and provide photo evidence of missed waste. Re-scoop includes full yard service, not just missed areas.

7.3 Lifetime Price Lock Guarantee (First 50 Customers on All Plans)

The first 50 customers who sign up for any plan will receive a Lifetime Price Lock Guarantee. Price lock means Customer's monthly or annual rate will not increase as long as they maintain continuous active service. The lock applies to the base service rate only; additional fees for extra dogs, larger yard, or add-on services may still apply. The lock remains in effect even if Customer switches plans (the rate at the time of signup is locked) and terminates if Customer cancels service for more than 60 consecutive days. After the first 50 customers, the Guarantee applies only to annual plan customers (Standard Plus) as a standard benefit. Customer is notified at signup if they qualify as one of the first 50.

7.4 Limitations on Guarantees

All guarantees are subject to Customer compliance with these Terms, safe property access, securing pets as required, maintaining grass under 6 inches, no breach of agreement, weather and conditions permitting safe service, and no dense weeds, tall grass, or overgrown vegetation preventing effective waste detection.

8. Pet Health Monitoring Disclaimer

8.1 Nature of Health Monitoring

Company provides pet health monitoring as a courtesy service to identify visible abnormalities in pet waste (blood, parasites, diarrhea, unusual color, consistency, or odor). Company technicians are not veterinarians, veterinary technicians, or licensed animal health professionals. Health monitoring consists of visual observation only during normal waste removal service. Company will make reasonable efforts to alert Customer to observed abnormalities via text message with photos.

8.2 No Medical Advice

Health monitoring does not constitute veterinary medical advice, diagnosis, or treatment. Customer should always consult a licensed veterinarian for any health concerns. Company makes no guarantees that health issues will be detected and is not liable for failure to detect health issues. Customer is solely responsible for their pet's veterinary care.

8.3 Customer Acknowledgment

Customer acknowledges that health monitoring is a supplemental service, not a substitute for regular veterinary care; that Customer bears all responsibility for their pet's health and medical care; that Customer will seek professional veterinary advice when health issues are suspected; and that Company's health alerts are observations only and may not be accurate or complete.

9. Liability & Indemnification

9.1 Limitation of Liability

To the maximum extent permitted by Utah law: Company's total liability for any claims arising from or related to these Terms or the Services shall not exceed the total amount paid by Customer to Company in the 12 months preceding the claim. Company is not liable for indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or use; pet illness, injury, or death (unless directly caused by Company's gross negligence); damage to property caused by Customer's pets; theft or vandalism on Customer's property; pre-existing property damage; damage caused by third parties; or events beyond Company's reasonable control. Company maintains general liability insurance but is not liable beyond policy limits.

9.2 Property Damage

Company will take reasonable care to avoid damage to Customer's property. Customer must report any alleged damage within 24 hours of service. Company will investigate and repair or compensate for damages directly caused by Company's negligence. Company is not liable for pre-existing damage; normal wear and tear; damage to poorly maintained fences, gates, or locks; damage caused by Customer's pets; underground utilities, sprinkler systems, or invisible dog fences not clearly marked; or lawn damage from pet waste or urine. Customer is responsible for marking all underground utilities and hazards before service begins.

9.3 Pet Safety and Injuries

Customer is solely responsible for securing pets during service. Company is not liable for pets escaping due to pre-existing gate or fence defects or Customer's failure to secure pets, pet injuries on Customer's property (unless directly caused by Company's gross negligence), or pet-to-pet interactions. Customer is fully liable for injuries to Company technicians caused by Customer's pets and agrees to indemnify and hold Company harmless for any claims arising from Customer's pets.

9.4 Indemnification

Customer agrees to indemnify, defend, and hold harmless Company, its owners, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: Customer's breach of these Terms; Customer's negligence or willful misconduct; Customer's pets' actions; injuries on Customer's property (unless directly caused by Company's gross negligence); Customer's failure to provide safe working conditions; inaccurate information provided by Customer; and Customer's violation of any law or regulation.

10. Force Majeure

Company shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including acts of God (earthquakes, floods, fires, storms); war, terrorism, civil unrest; government orders or restrictions; epidemics, pandemics, public health emergencies; labor strikes or disputes; severe weather; utility failures; and equipment failures despite reasonable maintenance. In such events, service resumes as soon as reasonably possible, Customer will not be charged for missed services, and neither party is liable for delays or failures to perform.

11. Privacy & Data Protection

Company collects and stores Customer information including name, address, phone, and email; number and breed of pets; property access information (gate codes, special instructions); payment information; service history and notes; and photos of the property and dog waste for monitoring purposes. This information is used to provide and improve Services, process billing, communicate about Services, send health-monitoring alerts, and coordinate scheduling. Company does not sell Customer information; it is shared only with payment processors, as required by law, with Customer consent, or to enforce these Terms. Company takes reasonable measures to protect Customer information but cannot guarantee absolute security.

Company may take photos of Customer's property for gate security documentation, pet health alerts, quality assurance and training, and before/after documentation. Photos are stored securely and not shared publicly without Customer consent. Customer consents to Company taking such photos.

For full details on how we handle your information, see our Privacy Policy.

12. Intellectual Property

12.1 Company Trademarks

"Scoopie LLC," the Company logo, and any other Company trademarks, service marks, or trade dress are the property of Scoopie LLC. Customer may not use these marks without prior written permission.

12.2 Service Methods

The following service methodologies are proprietary to Company: the Pet Health Partner System, the Double-Walk Grid Method, and Peace of Mind Communication. Customer acknowledges these are Company's intellectual property.

13. Dispute Resolution & Governing Law

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict-of-law principles.

13.2 Venue and Jurisdiction

Any legal action arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Utah County or Salt Lake County, Utah. Customer consents to the personal jurisdiction of such courts.

13.3 Informal Dispute Resolution

Before initiating any legal action, the parties agree to attempt to resolve disputes informally by contacting Company at 385-412-7154 or support@scoopie.us. Company will respond within 10 business days and attempt good-faith resolution within 30 days.

13.4 Arbitration

Scoopie does not require mandatory, pre-dispute binding arbitration. If a dispute is not resolved through the informal process in Section 13.3, the parties may, by mutual written agreement, submit it to binding arbitration administered in Utah County or Salt Lake County, Utah under the Utah Uniform Arbitration Act (Utah Code § 78B-11-101 et seq.), with each party bearing its own fees unless the arbitrator orders otherwise. Absent such mutual agreement, disputes will be resolved in the courts identified in Section 13.2, subject to the small-claims exception in Section 13.6.

13.5 Class Action Waiver

To the maximum extent permitted by law, Customer agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13.6 Small Claims Court Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any Service Agreement or invoice, constitute the entire agreement between Customer and Company regarding the Services and supersede all prior or contemporaneous communications, agreements, or understandings.

14.2 Amendments

Company may modify these Terms at any time by posting updated Terms on the Company website, sending notice to Customer via email or text, and providing 30 days' notice for material changes affecting existing customers. Continued use of Services after notice constitutes acceptance of modified Terms.

14.3 Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

14.4 Waiver

Company's failure to enforce any right or provision shall not constitute a waiver. Any waiver must be in writing and signed by Company.

14.5 Assignment

Customer may not assign or transfer these Terms without Company's prior written consent. Company may assign these Terms without restriction.

14.6 Independent Contractor

Company is an independent contractor and not an employee, agent, or partner of Customer. Nothing in these Terms creates an employment, agency, or partnership relationship.

14.7 No Third-Party Beneficiaries

These Terms are for the benefit of Customer and Company only and do not create any third-party beneficiary rights.

14.8 Survival

Provisions that by their nature should survive termination shall survive, including payment obligations, liability limitations, indemnification, dispute resolution, and governing law.

14.9 Notices

All notices must be in writing. To Company: Scoopie LLC, 6083 N 4967 E, Provo, UT 84604; email support@scoopie.us; phone/text 385-412-7154. To Customer: at the address and contact information provided upon signup. Notices are deemed received when delivered in person, sent via email (with confirmation), sent via text (with delivery confirmation), or three (3) business days after mailing via USPS first-class mail.

14.10 Headings & Interpretation

Section headings are for convenience only and do not affect interpretation. These Terms shall be interpreted fairly and not strictly for or against either party regardless of who drafted them.

15. Special Provisions

15.1 Wysiwash Sanitizer and Deodorizer

Wysiwash products are EPA-registered and generally recognized as safe when used as directed. Customer acknowledges these products will be applied to their property (Standard and Standard Plus plans) and should inform Company of any known allergies or sensitivities to chlorine-based products. Company will follow manufacturer guidelines. Customer assumes all risk for adverse reactions by pets or humans, except where caused by Company's gross negligence in application.

15.2 Utilities Usage and Costs

Customer provides access to the outdoor water supply (hose spigot) for Wysiwash application and equipment rinsing, and to outdoor electrical outlets if needed. Water usage is typically 10–15 gallons per visit; electrical usage is minimal. Estimated combined utility cost is less than $1–$2 per month, and Customer is responsible for all utility costs associated with service. By agreeing to these Terms, Customer authorizes Company to use water and electricity as reasonably necessary. If Customer does not have outdoor water access or prefers Company not use utilities, Customer should notify Company before service begins to discuss alternatives.

15.3 Yard Maintenance Standards

Effective waste removal requires maintained lawns and vegetation. Customer agrees to keep grass mowed to a reasonable height (6 inches or less in waste areas) and to maintain weeds, brush, and vegetation where dogs eliminate. Company will photograph and notify Customer if yard conditions prevent effective service; Customer has 7 days to address issues after notification. Continued poor lawn maintenance may result in service adjustment or termination, and guarantees do not apply to waste concealed in unmaintained areas (see Section 7.4). Company reserves the right to charge additional fees for service in consistently overgrown yards (with advance notice).

15.4 Waste Disposal

Company will haul away all pet waste and dispose of it at licensed facilities in accordance with Utah and local regulations. Customer authorizes Company to remove pet waste from Customer's property. Company will not use Customer's trash receptacles for waste disposal (except in emergencies with Customer permission).

15.5 Welcome Pack and Treats

Standard and Standard Plus customers receive a welcome pack including treats and toys. Customer should review ingredients for any pet allergies before giving treats to pets. Company is not liable for any adverse reactions to treats or toys, as these are provided as a courtesy. Customer may decline treats at any time.

15.6 Scoopie Boxes, Gut Microbiome Test & Emergency Services (Standard Plus only)

Scoopie Boxes (quarterly) may include toys, treats, dog beds, supplements, leashes or collars, topical products, discount coupons, and similar items. Annual plan customers receive two (2) emergency party-prep cleanups per year, requiring 24–48 hours' advance notice when possible; emergency services do not roll over to the following year and must be used during active annual membership. For the Gut Microbiome Test for Dogs, Customer is responsible for shipping the test to the corresponding lab.

15.7 Referral Program

Customer may refer friends or family. The referred customer must mention the referrer's name upon signup, and both referrer and referee receive a $25 credit. There is no limit on the number of referrals. Referral credits are applied to the next month's invoice, cannot be exchanged for cash, and the program is subject to change or termination at any time.

16. Acknowledgment & Consent

By signing up for Scoopie LLC services, Customer acknowledges that they have read and understood these Terms in their entirety; agree to be legally bound by them; have provided accurate information; understand their responsibilities regarding property access and pet safety; understand the limitations on Company's liability; consent to Company accessing their property on scheduled service days; consent to photo documentation of their property for service purposes; understand that health monitoring is not veterinary medical advice; agree to the pricing, payment, and cancellation terms; and understand the guarantees and their limitations.

16.1 Text Message (SMS) Consent

By providing your mobile phone number, you agree that Scoopie LLC may contact you by SMS/text message about your service, including "on the way" notifications, scheduling updates, health alerts, and account messages. Message frequency varies, and message and data rates may apply. You can opt out of texts at any time by replying STOP, and reply HELP for assistance. Standard service notifications are part of providing the Services; separately, we will obtain your express prior consent before sending any marketing or promotional texts, and consent to receive marketing texts is not a condition of purchasing any Services. We do not sell or share mobile opt-in information with third parties for their own marketing. We handle text messaging consistent with the federal Telephone Consumer Protection Act (TCPA) and applicable Utah law; how we use the information you share by text is described in our Privacy Policy.

17. Contact Information

Scoopie LLC

• Mailing address: 6083 N 4967 E, Provo, UT 84604
• Phone / Text: 385-412-7154
• Email: support@scoopie.us
• Website: www.scoopie.us

Business hours: Monday–Saturday, 10:00 AM–8:00 PM; Sunday, 10:00 AM–6:00 PM.

18. Effective Date & Updates

Current version effective date: June 17, 2026. Last updated: June 20, 2026. Customer may request a copy of these Terms at any time by contacting Company. Updated versions will be posted on Company's website and communicated to existing customers via email or text message.

19. Current Promotions & Limited-Time Offers

19.1 First 50 Customers — Lifetime Price Lock Guarantee

a) Eligibility. The first 50 customers to sign up for any plan qualify. Customer count is tracked by date and time of completed signup and payment; Customer is notified at signup if they qualify.

b) Benefits. Lifetime Price Lock Guarantee on the base service rate, locked at the time of signup, never increasing — remaining even if switching plans, and applying to all future renewals and service continuation.

c) Terms. The lock applies to the base monthly or annual service rate only; additional fees for extra dogs, yard size, or add-ons still apply. The lock terminates if Customer cancels service for more than 60 consecutive days; after reactivation following a 60+ day cancellation, Customer pays the current market rate. Customer must maintain active service (can pause up to 60 days total per year).

d) After First 50 Customers. The Guarantee becomes an exclusive benefit of annual plan customers (Standard Plus). Monthly plans will not include the price lock after the first 50. All annual plan customers receive the standard price lock as long as they maintain annual membership.

19.2 Promotional Pricing

From time to time, Company may offer promotional pricing, discounts, or special offers, clearly communicated with specific terms, conditions, and expiration dates. Unless otherwise stated, promotional offers cannot be combined with other promotions, are available to new customers only (unless specified), may have limited availability, are subject to Company's sole discretion, and may be modified or terminated at any time without notice.

19.3 Promotion Communication

Current promotions will be posted at www.scoopie.us. Customers may inquire by contacting Company at 385-412-7154 or support@scoopie.us. Promotional terms do not modify or supersede these Terms except as specifically stated in the promotion.

19.4 First 50 Customer Tracking

Company maintains an official count of signups to determine first-50 qualification. Signup is complete when Customer finishes the online enrollment form, accepts these Terms, the initial payment is successfully processed, and Customer receives a confirmation email or text. In case of dispute, Company's records are final and binding. Customer may verify their first-50 status by contacting Company within 7 days of signup.

Appendix A — Utah-Specific Legal References

Utah Code references are provided for convenience only; confirm currency with a Utah attorney.

• Business licensing: Utah Code § 63G-26; local city/county business licensing requirements
• Liability and torts: Utah Code § 78B-3-102 (Comparative Negligence); § 78B-5-817 et seq. (Limitation of Liability); § 78B-5-825 (Non-Economic Damages)
• Dog bite liability: Utah Code § 18-1-1 (Dog Owner Liability for Injuries)
• Consumer protection: Utah Code § 13-11-1 et seq. (Utah Consumer Sales Practices Act)
• Debt collection / interest: Utah Code § 12-1-1 et seq.
• Contract law: general Utah contract law principles apply

Appendix B — Important Customer Reminders

Before your first service

• Provide gate access (unlock gate or provide code)
• Secure all dogs inside before technician arrival
• Clear any yard hazards or obstacles if possible
• Inform Company of aggressive or reactive dogs
• Mark underground utilities, sprinklers, invisible fences
• Save Company's phone number in your contacts
• Review these Terms and ask questions if unclear
• Verify if you qualify as one of the first 50 customers for the Lifetime Price Lock

During service

• Watch for the "on the way" text and secure dogs
• Avoid going outside while the technician is working
• Do not approach or interrupt the technician unless there is an emergency
• Check the gate photo after service for peace of mind

After service

• Inspect the yard if desired
• Report any missed spots within 24 hours (photo required)
• Respond to any health alerts from Company immediately
• Contact your veterinarian if health concerns are noted
• Provide feedback to help us improve

Billing reminders

• Monthly plans billed on the 1st of the month
• Annual plans billed on the anniversary date
• Keep payment method current to avoid service interruption
• Review invoices for accuracy and contact Company with any questions
• First 50 customers: your rate is locked for life

Weather and delays

• Company provides all-weather service when safe
• Heavy snow may cause temporary delays
• No charges for weather-delayed weeks
• Service resumes when conditions permit; you will receive notification of any delays